Smartphone

Returns and Refunds

Everything You Need to Know

Returns are available for all items, if all these conditions are met you will receive a return postage label and a full refund for your item, these will be checked upon receipt of the return before the refund is made.

Conditions for a full refund are:

  • Packaging (box if applicable) must be undamaged 

  • All items inside the box, charging leads, manuals and internal packaging must be returned with the item (if applicable)

  • A detailed description about the issue with the item.

Replacement items are offered, this works by you returning the item with the provided postage label, once it has arrived back with me I will send out a replacement item with Royal Mail First Class Signed For. 

 

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